Office Policies

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If you have any questions or comments, or if you'd like to schedule an appointment, please contact us by phone or e-mail.

financial-formsFinancial

Dental treatment is an excellent investment in an individual's medical and psychological well-being. Financial considerations should not be an obstacle to obtaining this important, life-enhancing care.

We are pleased to offer our patients payment plans, up to 12-months interest free, through Citi Healthcard, allowing you to start treatment with no money down. Visit www.citicards.com to apply online for credit approval. Additionally, several automated in-house financing options are available.

We offer a 10% discount to senior citizens, and a courtesy for those choosing to pay in full prior to the start of treatment. We also accept Visa, MasterCard and Discover.

For your convenience, you can pay your bill via PayPal secure payments. PayPal accepts Visa, MasterCard, American Express, Discover, and electronic check. You must log in to PayPal with your own username and password, then send your payment to payments@emeraldlakedental.com.

Insurance

For patients with insurance, we are happy to assist you in filing the necessary forms and will do everything possible to see that you receive the full benefits of your policy. We accept any insurance that allows you to go to the dentist of your choice. Many employers offer alternative dental plans that have contracted with certain dental offices to provide services at a discounted fee. Our decision NOT to sign on as a contracted provider of a reduced fee insurance plan allows us to provide:

  • Treatment based on your individual need, not dictated by insurance limitations
  • Experienced, long-term staff dedicated to compassionate care
  • Use of superior dental products and materials
  • Use of local dental laboratories that have an established relationship with your dentist
  • Referrals to choice specialists
  • Prompt appointment availability
  • Minimum of one hour adult check-up appointments, allowing ample time to perform a thorough, cleaning, evaluation and consultation of your individual needs
  • A friendly, relaxed, and most of all, personal atmosphere

We are committed to excellence in dentistry and believe the highest quality of dental service should be available to every patient, regardless of their level of insurance benefits, which is why we choose to be a "fee for service" practice. This means that our fees are based on our services, not on insurance contracts, and that every patient is charged the same fee for the same service. We do strive to keep our fees as reasonable as possible for our valued patients.

If you have any questions about your insurance and how it will work in our office, please do not hesitate to call or e-mail us at insurance@emeraldlakedental.com. We will be happy to contact your insurance company to check on your benefits for you!

Privacy

We support your right to the privacy of your health information. Therefore, we comply with all Health Insurance Portability and Accountability Act (HIPAA) regulations.

We are always available to answer any questions and/or assist you in any way we can. Please feel free to contact us anytime.